Power Platform Technical Support Specialist

Workforce Opportunity Services (WOS) is a leading 501(c)(3) nonprofit dedicated to developing the skills of high-potential individuals who may not have access to career opportunities. Through strategic partnerships, WOS connects motivated talent with organizations seeking to expand their workforce with skilled professionals.

In addition to Full-Time employment with our partner, this program may provide NO COST skills-based training to highly motivated individuals. Training provided is tailored to the specific role and includes both technical and interpersonal components. This unique work-study opportunity differs from the typical job. Our solution, for those who are ready, will put you on the right personal, academic, and professional path while providing the necessary support and mentorship to help keep you there.

Position Description:

• Coordinate and deliver end user technical support for the Power Platform (Power Apps, Power Automate), leveraging IS support systems and procedures.

• Provide Tier II technical support for Power Apps, Power Automate, and internal apps and solutions built using the Power Platform, leveraging IS resources and escalating Tier III issues as needed.
• Monitor and support daily interfaces between internal and external systems. Escalate and communicate issues as needed.
• Assist in completing configuration, script changes and solution changes when requested by end users and approved by product owners.
• Assist in developing new solutions built with the Power Platform under the direction of application developers, including guiding Citizen Developers when building their own solutions and working directly with Product Owners to build templates or department and enterprise-level solutions.
• Assist in developing and distributing end user communications, such as Knowledge Base Articles, FAQs on SharePoint help sites, providing a consistent communications channel and self-service options to the user community.
• Assist in developing training materials and programs.
• Perform training to users on different areas of supported systems.
• Execute unit testing for new system functionality and upgrades, ensuring that testing evidence is documented for change management purposes.
• Perform other duties as necessary.

Candidate Profile:

• Bachelor’s degree in computer science, computer information systems or related field and minimum of 1 year of work experience or an equivalent combination of education and experience.
• Customer Service experience
• Ability to effectively operate in a multi-tasking environment

Additional Requirements:

• General knowledge of application lifecycle processes, especially related to the Power Platform, recommended.
• Experience with SharePoint Online including creating sites, lists, libraries, etc. and permissions recommended.
• Experience with additional Microsoft 365 applications: SharePoint, OneDrive, Teams, Planner, Outlook, Power BI, Viva Engage (Yammer), Forms, Stream, ToDo, etc. recommended.
• Basic understanding of cloud solutions.
• Basic understanding of HTML or similar code recommended.
• Basic understanding of data modeling, pattern recognition, or root cause analysis recommended.
• Able to effectively operate in a multi-tasking environment.
• Able to understand user requirements and provide appropriate recommendations or solution.
• Possess strong interpersonal, troubleshooting and communication skills in a professional and effective manner.
• Self-starter, uses an effective thought process\methodology to determine priorities, set goals and create a plan for completing a project\task.

Schedule:

• Full-Time

Salary:

• $25.00/Hour (Plus Benefits)

Location:

• Hybrid
  • Farmers Branch, TX

• Low Cost Health Insurance
• Paid Vacation
• Paid Company Holidays
• Education Assistance/Reimbursement (Toward first degree - Bachelors/Associates)
• Individual Mentor 
• 401k Retirement Savings

Our vision is to empower early-career professionals to achieve long-lasting professional success and financial independence while supporting companies in building workplaces that reflect and engage with the communities they serve. We are in the business of creating dynamic partnerships that transform lives.