Training Specialist (HR)

Workforce Opportunity Services (WOS) is a leading 501(c)(3) nonprofit dedicated to developing the skills of high-potential individuals who may not have access to career opportunities. Through strategic partnerships, WOS connects motivated talent with organizations seeking to expand their workforce with skilled professionals.

Utilizing a scientifically-based model derived from research conducted at Columbia University, we recruit, educate, train, and place high-potential talent with leading organizations around the world.

Job Overview

We are seeking a dynamic and experienced Training Specialist to join the User Enablement team within Hearst Technology Services. In this role, you will be responsible for designing, developing, and delivering effective training programs that empower employees to enhance their skills and achieve organizational goals. You will work closely with stakeholders to identify training needs, create engaging learning materials, and implement innovative solutions. You will also be responsible for building and maintaining effective relationships with stakeholders, building resourceful documentation, and communicating regularly about technologies. This role will sit within Hearst Technology Services (HTS), reporting to the Sr. Manager of User Education & Engagement. This role will predominately support an application used primarily by the Hearst Television (HTV) Business.

• Facilitate in-person and virtual training sessions to ensure HTV employees can effectively use the Microsoft Dynamics system in their roles.
• Maintain and regularly update a SharePoint site with training materials, documentation, FAQs, and announcements related to Microsoft Dynamics for HTV, including new feature alerts and resources.
• Develop, deliver, and oversee the communication process, ensuring timely updates, relevant information, and alerts about Dynamics are consistently shared with HTV users.
• Continuously evaluate training effectiveness by gathering feedback from employees and adjusting training methods or content to meet user needs and enhance system adoption.
• Serve as the primary point of contact for escalated user queries (after the HTS Service Desk) related to the Dynamics system, providing support and troubleshooting assistance when necessary.
• Use Generative AI to enhance training materials, processes & culture. Specifically, use and demonstrate the use of Microsoft Copilot in combination with Dynamics to promote efficiency and productivity.
• Act as the HTS expert for Microsoft Dynamics for HTV.

Candidate Profile:

• Authorized to work in the United States
• High School Diploma (or equivalent)
• Available to commit to a full-time schedule
• Minimum 2-3 years' experience
• Ability to travel up to 25% of the time

Additional Requirements:

• Experience with Microsoft Dynamics
• Familiarity with SharePoint, Office 365, and tools for creating training content (e.g., Microsoft PowerPoint, Articulate, Camtasia, or other instructional design tools).
• Proven experience in delivering both virtual and in-person training sessions and knowledge of adult learning principles and instructional design.
• Strong verbal and written communication skills to create clear training materials and user-friendly documentation.
• Strong organizational and project management skills to handle multiple updates, communications, and timelines.
• Familiarity with and openness to the use of generative AI tools, including ChatGPT and Microsoft Copilot.
• Comfortability working with a global team in multiple time zones.
• Ability to adapt quickly to evolving software features and organizational needs.
• A proactive mindset for identifying system-related needs and opportunities for user improvement.

Location:

• New York, NY
• Hybrid (In-office & remote)
  • The current expectation is 2-3 days in the office in the Hearst Tower in New York.
  • This is subject to change.

Job Type:

• Contract (35 hours/week)
• End Date: On, or about, 11/28/2025

Salary:

• $35.00/Hour (Plus Benefits - after 90 days)

• Low Cost Health Insurance (after 90 days Full Time) 
• Paid Vacation (Accrual begins immediately - Available After 90 days Full Time) 
• Paid Company Holidays 
• Education (Tuition Assistance, Student Loan Reimbursement or Professional Development) 
• Individual Mentor 

Our vision is to empower early-career professionals to achieve long-lasting professional success and financial independence while supporting companies in building workplaces that reflect and engage with the communities they serve. We are in the business of creating dynamic partnerships that transform lives.