Entry-Level IT Service Technician

Overall Position Description:

• The Entry-Level Service Technician is responsible for performing basic maintenance, troubleshooting, and repairs on equipment and systems. This role involves travel to customer locations, working hands-on with tools and technology, and maintaining detailed records of service performed.

• Installation and Setup:
  • Assist in the installation and setup of proprietary equipment and systems according to manufacturer specifications.
• Maintenance:
  • Perform routine maintenance tasks to ensure equipment and systems operate efficiently. This may include cleaning and testing of components.
• Troubleshooting and Repairs:
  • Identify and diagnose basic issues with equipment or systems. Perform minor repairs or adjustments.
• Customer Support:
  • Interact with customers to understand their concerns, answer basic questions, and provide updates on service status.
• Documentation:
  • Maintain accurate service logs, including reports on maintenance, repairs, and parts used. Log inventory
• Safety Compliance:
  • Follow all safety protocols and guidelines, including the proper use of personal protective equipment (PPE) and tools.
• Learning and Development:
  • Participate in on-the-job training and continue learning new techniques, technologies, and industry standards.
• Inventory Management:
  • Track parts and tools used during service calls, and report any inventory shortages or needs.

Candidate Profile:

• Available to work full-time
• High school diploma or GED
• CompTIA A+, or Network +, or JNCP or equivalent experience
• Basic knowledge of tools and equipment related to the specific industry.
• Willingness to learn and follow detailed instructions.

Qualifications:

• Experience:
  • 0-2 years of experience 
• Skills
  • Technical Aptitude: Basic understanding of the systems and equipment relevant to the industry. Configure IoT devices.
  • Problem-Solving: Ability to troubleshoot and solve basic mechanical or technical problems.
  • Communication: Strong verbal and written communication skills for interacting with customers and team members.
  • Attention to Detail: Keen eye for identifying potential problems and performing precise repairs or maintenance.
  • Customer Service Orientation: A commitment to delivering high-quality service and ensuring customer satisfaction.

Working Conditions:

• Physical Stamina: Ability to lift heavy equipment, stand for long periods, and work in a variety of environments.

Salary:

• $20.00/Hour (Plus Benefits)

Location:

• Ney York, NY
• Hybrid Schedule (M-F) - some travel in Manhattan and the Bronx may be necessary

• Low Cost Health Insurance
• Free Training (Program specific)
• Paid Vacation
• Paid Company Holidays
• Education Assistance/Reimbursement (Toward first degree - Bachelors/Associates)
• Individual Mentor 
• 401k Retirement Savings
• Interest free loans (Case basis)

About WOS

Founded in 2005, Workforce Opportunity Services (WOS) is a leading 501(c)(3) nonprofit committed to developing the skills of untapped talent from historically underrepresented communities through partnerships with organizations dedicated to diversifying their workforce. This includes people of color, first-generation college graduates, veterans, and early-career aspirants.

Utilizing a scientifically-based model derived from research conducted at Columbia University, we recruit, educate, train, and place high-potential candidates with leading organizations around the world. To date, WOS has served 6000+ individuals through partnerships with more than 65 corporations in 60+ locations worldwide. For more information, visit wforce.org